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Learn More About UConn Health in Waterbury and How to Get UCONNected
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Billing, Costs & Insurance

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Navigating medical bills and insurance can be complicated. We are here to help.

Insurance Information & Preregistration

  • Insurance Accepted

     Commercial Plans

    • 1st Choice Coventry
    • Aetna
    • Anthem Blue Cross and Blue Shield
    • Cigna
    • ConnectiCare
    • Coventry
    • CSG/CHN PPO
    • First Health
    • Harvard Pilgrim Healthcare
    • Health New England
    • Humana (PPO Only)
    • MultiPlan/PHCS
    • Oxford Health Plans
    • UniCare
    • UnitedHealthcare

    Government Plans

    • Medicare - Traditional
    • Medicaid - Connecticut Only
    • Railroad Medicare
    • TRICARE/CHAMPUS

    Managed Medicare Plans

    • Aetna - Medicare Advantage
    • Anthem - Medicare Advantage
    • CarePartners of Connecticut - Medicare Advantage
    • ConnectiCare - Medicare Advantage including Passage Plans
    • Humana - Medicare Advantage
    • Oxford - Medicare Advantage
    • UnitedHealthcare - Medicare Advantage - Evercare
    • WellCare Health Plans - Medicare Advantage

    Behavioral Health Plans

    • Aetna Behavioral Health
    • Anthem Behavioral Health
    • Beacon Behavioral Health
    • Evernorth (formerly Cigna) Behavioral Health
    • Magellan Behavioral Health
    • Optum Behavioral Health
    • Value Options

  • Insurance Companies (Workers’ Compensation)

    Workers’ Compensation Insurance Companies

    • Aetna
    • Berkley Administrators of Connecticut
    • Broadspire
    • CAN
    • Chartis Insurance
    • Chubb
    • CIRMA
    • Connecticut Guarantee Fund
    • Connecticut Healthcare - Workers’ Compensation
    • Trust
    • Corvel
    • Coventry
    • Crawford and Company
    • Crum and Foster
    • ESIS
    • Fireman’s Fund
    • Gallagher Bassett (GAB Robins)
    • Hanover Insurance
    • Liberty Mutual
    • MAC Risk Management
    • Peerless Insurance
    • PMA Companies
    • Prime Health Services
    • Procura
    • Risk Enterprise Management
    • Sedgwick
    • Specialty Risk Services
    • State of Connecticut Workers Comp
    • The Hartford
    • Travelers
    • TRPN (Three Rivers Provider Network)
    • Trust
    • U.S. Department of Labor
    • Utica
    • Zurich Insurance

  • Preregistration

    Registering for your scheduled services will help speed up your appointment time and assist with timely insurance processing. It also helps our team find financial assistance programs you may qualify for. To preregister for your upcoming appointment, please call 860-679-1600.

  • Have Questions About Medicare?

    If you are Medicare-eligible, you can find free, unbiased insurance counseling and education at CHOICES. To speak with an expert, call 1-800-994-9442 or visit the CHOICES website.

Billing & Payments

  • Request an Estimate

    If you have an upcoming appointment, test, or procedure and would like to receive an estimate of what you will owe, please contact our Estimates team at 860-679-5101.

  • Pay Your Bill

    To pay online, visit the MyChart website. Through the website, you can sign up for MyChart or pay as a guest without a MyChart account.

    You can also call 860-679-6387 and use our interactive voice response system. Through an automated phone agent, you can conveniently make payments, check your balance, and review your payment history 24/7.

  • Need to Pay With Cash?

    UConn Health accepts cash payments in our business office on 16 Munson Road in Farmington. Please call our customer service team at 860-679-6387 to schedule an appointment.

    *Please note that cash is also accepted in our Emergency Department.

  • Payment Plans

    To enroll in a self-service payment plan, visit the MyChart website. Our payment plans are interest-free, and we offer flexible options for eligible balances to meet your needs. Need help setting up your plan? Call 860-679-6387 to speak with one of our customer service representatives.

  • Updating Your Auto Pay Method

    6 Steps to Update Auto Pay for Your Payment Plan in MyChart

    1. Go to Billing Summary. Click on Manage Payment Plan.

    It’s a digital medical billing summary showing the amount due for the payment plan, with an option to make a payment. The screen displays the next scheduled auto‑payment, options to manage the plan, and links for viewing statements, financial assistance, and payment methods.

    2. Click the Review Payment Method button at the bottom of the screen.

    This image shows a webpage for updating a payment plan, summarizing the current setup with automatic monthly payments toward a balance, showing the number of payments remaining, and the date when the payment will be drafted from a saved credit card. There are form fields to change the monthly amount and payment date, with buttons at the bottom to review the payment method or cancel.

    3. Click the New Payment Method option and then click the Add Credit/Debit Card option.

    This screen shows an “Update Payment Plan” page where the user is choosing how to pay, with a radio button selected for “New Payment Method” instead of a saved credit card. Below, a payment method panel lets the user add a new credit or debit card or add a bank account before submitting the payment.

    4. Enter ALL of the required card details that appear when selecting the credit/debit card payment method.

    This image shows a “Payment Method” section where the option to add a credit or debit card is selected. Including form fields to enter the name on the card and the card number, along with logos indicating accepted card types like Visa, Mastercard, Discover, and American Express.

    5. At the bottom of the form, the new payment method name is a link where a patient can enter a nickname for the card by clicking on the link. Once the nickname is added or the information is complete, click the SUBMIT button.

    This image shows the bottom of a payment form with a checked option to save the entered Mastercard to the user’s digital wallet, and an unselected option to add a bank account instead. To the right is a prominent “Submit” button used to finalize and send the payment information.

    6. The new information is displayed on the screen. Click the Update Plan button to complete the change.

    This screen is a confirmation page summarizing a payment plan, stating the amount that will be paid each month toward a balance, when the first payment is due and when automatic monthly payments will continue to using a saved credit card. At the bottom are action buttons to finalize the plan, change the payment method, or cancel.

    The screen will then show the updated payment plan information.

    This is a confirmation screen indicating that the automatic payment plan has been successfully updated, shown by a checkmark and confirmation message at the top. It summarizes the amount that will be paid monthly and specifies the balance, when payments will start and on what date the automatic payments will be made each month using a saved credit card.

  • Go Paperless!

    Want to help do your part in protecting the environment while also staying more organized? Sign up for paperless billing. Your account status and information will be available to you day or night, and you can access it from anywhere. Learn more about paperless billing.

  • Contact Customer Service

    Eligible services will be submitted to your insurance carrier. Any balances assigned to you by your insurance carrier will be sent to you in the form of a statement. Payments can be made online, over the phone, or through the mail by attaching it to your statement. To make a payment or speak to customer service, please call 860-679-6387 or visit the MyChart website. Through the website, you can sign up for MyChart or pay as a guest without a MyChart account.

Financial Counseling

UConn Health offers a financial assistance program to patients without insurance for medically necessary services. This program is available to State of Connecticut legal residents whose household incomes do not exceed 400% of the Federal Poverty Level Guidelines for a family unit. To be eligible, patients may need to apply and be denied for any medical or health care coverage provided through the Connecticut Medicaid program. Patients must provide proof of income to qualify. Please contact our Financial Counselors at 860-679-4120 for more information.