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Our Commitment to Excellence: Positive Patient Experiences
At UConn Health, our actions align with our commitment to elevating the experience for our patients and their families, our colleagues, and the communities we serve throughout Connecticut. We want our patients to have the best care experience possible, providing quality and patient-centered care to foster a safe, healing, and respectful environment. The Office of Patient Experience supports and collaborates with patients, their families, and our care teams to implement best practices for patient experience.
We offer a complete range of medical and dental services, including preventative care, specialty care, and emergency care.
24/7 Interpreter Services
UConn Health provides qualified medical interpreters to patients and families who want to receive health information in a language other than English, including certified American Sign Language interpreters for deaf or hard-of-hearing patients.
Interpreters are available free of charge 24 hours a day, seven days a week.
As a part of our commitment to provide a positive patient experience for everyone, we strive to offer unrestricted communication in your preferred language and encourage you to be an active, involved, and informed participant throughout all aspects of your care. Interpreters may be provided in person, over the phone, or via remote video interpretation to ensure support for over 300 languages. Our technology provides access to American Sign Language interpreters 24 hours a day, 7 days a week.
Additionally, interpreters can assist with patient telephone calls for medical and nonmedical issues (e.g., medication refills, urgent visits, billing, financial services, appointment scheduling, etc.).
Requesting an Interpreter
- Same-Day Requests – When you arrive at the hospital, notify a healthcare provider that an interpreter is needed.
- Future Requests – When you use our computerized scheduling system to schedule an appointment, notify the scheduler that an interpreter is needed.
Award-Winning Experience
We received Healthgrades’ 2025 Outstanding Patient Experience Award, recognizing UConn Health among the top 10% of hospitals in patient experience nationwide.
Patient Care Concerns
The patient experience team in Patient Relations consists of representatives, post-discharge nurses, guest services, and interpreters.
Patient Rights & Responsibilities
At UConn Health, we encourage you to be an active, involved, and informed participant in your care. To promote safety, mutual understanding, and respect, review the Patient Rights & Responsibilities of patients and patient representatives.