Explore Patient Experience
24/7 Interpreter Services
UConn Health provides qualified medical interpreters to patients and families who want to receive health information in a language other than English, including certified American Sign Language interpreters for deaf or hard-of-hearing patients.
Interpreters are available free of charge 24 hours a day, seven days a week.
As a part of our commitment to provide a positive patient experience for everyone, we strive to offer unrestricted communication in your preferred language and encourage you to be an active, involved, and informed participant throughout all aspects of your care. Interpreters may be provided in person, over the phone, or via remote video interpretation to ensure support for over 300 languages. Our technology provides access to American Sign Language interpreters 24 hours a day, 7 days a week.
Additionally, interpreters can assist with patient telephone calls for medical and nonmedical issues (e.g., medication refills, urgent visits, billing, financial services, appointment scheduling, etc.).
Requesting an Interpreter
- Same-Day Requests – When you arrive at the hospital, notify a healthcare provider that an interpreter is needed.
- Future Requests – When you use our computerized scheduling system to schedule an appointment, notify the scheduler that an interpreter is needed.